Terms of Service

The service

Hidangi provides QR ordering and restaurant operations software. It is not a payment processor: guests pay the restaurant directly at the counter, and Hidangi is never party to that transaction.

Accounts

One Owner account represents one restaurant. You are responsible for your staff’s use and for the accuracy of your menu, prices, and any halal or allergen information you publish.

Plans and billing

The Free plan is free to use within its limits. Paid subscriptions and image add-ons are billed as described on the pricing page. Paid features remain available until the end of a paid period, after which the account returns to Free.

In the mobile apps, subscriptions are auto-renewable and are sold by the App Store or Google Play, not by us. A subscription renews for the same period at the same price unless you cancel at least 24 hours before the period ends, and your store account is charged on renewal. Manage or cancel a subscription in your store account settings; we cannot cancel or refund it for you. Image add-ons are one-time purchases of a quantity of AI images, not a subscription, and are consumed as you use them.

Estimated sales, not accounts

Hidangi shows totals calculated from the orders you took. They are estimates for running your service — they are not settled payments, not a receipt, and not an accounting or tax record. Orders placed in Test Mode are excluded from them. You remain responsible for your own bookkeeping.

AI features

AI text and images are generated on request and are drafts. You must review them before publishing, and you are responsible for the accuracy of anything you publish — in particular prices and any halal, allergen or dietary claim. AI use is subject to the quota of your plan, and quotas reset as described on the pricing page.

Acceptable use

Do not use Hidangi to break the law, infringe others’ rights, or send unsolicited marketing to guests who have not consented. We may suspend accounts that do.

Your data and ending the service

Your restaurant’s data stays yours. You can export what the product allows and delete your account from inside the app; deletion is recoverable for 30 days, after which it is permanent. Deleting your account does not cancel a store subscription. Our handling of personal data is described in the Privacy Policy.

Availability and liability

We work to keep the service available but do not guarantee uninterrupted operation. To the extent the law allows, Hidangi is not liable for indirect or consequential losses.

Changes

We may update these terms and will note the date at the top. Continued use after a change means you accept the updated terms.

Governing law and contact

These terms are governed by the laws of Malaysia and the courts of Malaysia have jurisdiction over any dispute. Use of the mobile apps is also covered by the End-User License Agreement. Questions: hello@hidangi.my.