Questions, answered.
Everything about how Hidangi works, grouped by topic. Still stuck? The contact page reaches a human.
Ordering & guests
Do my guests need to download an app?
No. Guests order from a normal web page after scanning the table QR — nothing to install and no account to create. Only you and your staff use the native app.
Do guests pay through the app?
No. Hidangi never processes food payment. Guests place the order, get an order number, and pay at the counter after they eat — exactly as they do today.
What happens after a guest places an order?
The order appears on your staff app in real time with 1, 3 and 5-minute reminders. The guest sees an order number and settles at the counter afterwards.
Can a table order more than once?
Yes. After placing an order, a guest can start another one on the same table without rescanning.
Why does the order ask for a phone number?
The phone number identifies the order and the guest’s loyalty history. It is encrypted, and marketing consent is a separate, unchecked option.
Can guests order in their own language?
Yes. The Hidangi guest ordering page is available in English, Bahasa Malaysia and Bahasa Indonesia, and guests switch language themselves — nothing to set up on your side.
What if a table QR is damaged or missing?
Reprint the table QR from the app in seconds. Guests can also open the same menu from any link you share, so a torn sticker never stops an order.
Do I have to charge tax or a service charge?
No. In Hidangi, tax and service charge are optional percentages that are both off by default. You turn them on and set the rate in the app whenever you want.
The apps & setup
What do I need to get started?
Download the free app, add your menu, and print your table QR codes. You can run everything on the Free plan.
Which devices run the app?
The iOS and Android apps are free to download and are the operational client for owners and staff. An Android app follows after iOS.
Is there a web dashboard to run the restaurant?
No. The native apps are how you and your staff operate. The website is for the public menu, billing and account — not day-to-day operations.
How do my guests get the QR code?
You print a QR code for each table from the app and place it on the table. Every plan, including Free, has unlimited tables.
Can I choose my menu currency?
Yes — any supported ISO-4217 currency. It locks after your first valid QR order; a later change is a controlled support step.
How long does it take to set up?
Most owners go live in under 30 minutes: download the app, add a few menu items — the AI can write the descriptions for you — and print your table QR codes.
How do owners and staff sign in?
You sign in as the owner with Apple or Google. You then invite staff from the app, and each staff member signs in with a phone number and password.
Does Hidangi work for cafés and takeaway, not just table service?
Yes. Any counter-service format works — cafés, kopitiams, food courts and takeaway. Guests scan, order, and pay at the counter after they eat.
Pricing & billing
Is the Free plan really free?
Yes. Free gives you 300 valid QR orders a month and up to 30 menu items, with no card and no time limit.
What does “11 monthly payments” mean for annual?
The annual price equals 11 months instead of 12 — like one month free. Annual subscribers get a fresh allowance each monthly anniversary, not the full year at once.
Which currency am I billed in?
Malaysia is billed in MYR; other supported countries in USD. This is separate from your restaurant’s menu currency.
Can I cancel any time?
Yes. Paid features stay until the end of the period you paid for, then your restaurant returns to the Free plan. Your data stays with you.
Do unused AI allowances roll over?
No. Included monthly AI content and image budgets reset on each renewal and do not carry to the next month.
What plans does Hidangi offer?
A Free plan plus paid plans (Starter and Pro). Paid plans raise the monthly QR-order limit and menu-item count and add AI budgets and data export. The pricing page has the current table.
Is there a setup fee or a payment-gateway fee?
No. There is no setup fee and no payment gateway to pay for, because guests pay you directly at the counter. Your only cost is the optional subscription.
AI menu copy & photos
What can the AI do?
It writes appetising menu descriptions in your language and turns a plain snapshot into a clean menu photo. You approve everything before it goes live.
How many AI photos do I get?
Each paid plan includes a monthly image budget. How many photos that covers depends on the quality you pick — for example, Starter covers about 30 standard photos a month.
What is Premium 4K?
The highest photo quality, available on the Pro plan. Standard and premium 2K are available on all paid plans.
Do I have to use the AI photo?
No. The AI proposes a result and you approve it before it appears on the menu. You can always keep your own photo.
Which languages can the AI write menu copy in?
English, Bahasa Malaysia and Bahasa Indonesia. You choose the language for each description before you approve it.
Privacy & data
Is my data private?
Yes. Phone numbers are encrypted, marketing consent is never assumed, and sensitive details are masked by default.
Where is my data kept and is it secure?
Your data is isolated per restaurant, phone numbers are encrypted, and private images are served over signed links. Sensitive details are masked by default.
Can I export my data?
Paid plans can export analytics and records to CSV for your own bookkeeping.
Can I delete my account and data?
Yes, at any time. You can delete your account and data from the app or the website.
Support & availability
Which countries can use Hidangi?
Hidangi is built for small restaurants in Malaysia and beyond. Billing is in MYR for Malaysia and USD for other supported countries, and you can set any supported menu currency.
What languages does Hidangi support?
The owner and staff apps and the guest ordering page all support English, Bahasa Malaysia and Bahasa Indonesia. English is the default.
How do I get help if I am stuck?
The contact page reaches a real person. You can also read this FAQ and the step-by-step guides on the site before you reach out.